Order Not Received | Ordering & Delivery

Ordering & Payment

Select the product of your choice, add it to your shopping cart, and pay through our site. It’s important to complete your order in our webshop—without an order, we cannot deliver, even for a renewal of the same product from last year. In short: choose your product, place it in your cart, and pay using your preferred payment method. Delivery will follow immediately after your payment.

Need help choosing the right license? Our experts are ready to provide honest and independent advice. We’re happy to help!

Delivery in My Antivirus.EU

With us, you never have to wait. Every order you place is delivered in real time via My Antivirus.EU.

So, have you paid? Then you can log in to My Antivirus.EU and instantly receive your license delivery.

In rare cases, we may need to perform an anti-fraud check—such as if you pay with PayPal or a credit card. But don’t worry; we’ll communicate this via My Antivirus.EU and by email. You’ll receive a proactive update from us.

Not Received? Contact Us!

If you think something went wrong with the delivery, get in touch with us. For example, if there’s no visible order in your account but you’ve paid, try logging in with a different email address.

Still no luck? Visit our customer service page to get in contact.